.png)
.png)
.png)
.png)
Privacy Policy
PRIVACY POLICY
PROMETHEUS INFORMATION (ProInfo)
At PROMETHEUS INFORMATION (“ProInfo”, “we”, “our”, “us”), we are committed to protecting your privacy as a customer and an online visitor to our website. We use the information we collect to provide and improve our services. We respect the confidentiality of your personal information and adhere to applicable privacy laws, including the Australian Privacy Principles. Please read this Privacy Policy carefully.
INFORMATION WE COLLECT
During your visits to our website or when using our services, we may collect the following information (“Personal Data”):
-
Name
-
Company name
-
Email address
-
Telephone number
-
Billing address
-
Credit card/payment details
-
Geographic location
-
IP address
-
Survey responses
-
Support queries
-
Blog comments
-
Social media handles
Our services are not directed to individuals under 18. If we learn that a person under 18 has provided Personal Data, we will delete it promptly. If you believe a minor has submitted data to us, please contact us.
You may review, update or delete your Personal Data by logging into your account or contacting us directly.
HOW WE USE YOUR INFORMATION
Personally Identifiable Information
We use your Personal Data to:
-
Provide and deliver our services
-
Communicate with you
-
Offer technical support
-
Notify you of product updates, offers or service changes
-
Measure customer satisfaction
-
Diagnose technical issues
-
Personalise your website experience
Marketing communications are sent only if you subscribe or request them. You may unsubscribe at any time.
Non-Personally Identifiable Information
We may use aggregated, anonymous data to:
-
Improve our website and services
-
Generate analytics and reports
-
Inform advertising and marketing
-
Identify trends and customer needs
Public content (such as comments or testimonials) may remain visible even if removed, due to caching or third-party archiving.
STORAGE AND SECURITY
We use reasonable measures to protect your Personal Data. All data is stored securely on our servers. Payment information is encrypted before transmission and is not stored on our servers.
Your data may be transferred internationally for processing or storage. If so, it will only be sent to regions with adequate privacy protections.
We retain Personal Data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
If a data breach occurs, we will notify you promptly in accordance with applicable laws.
COOKIES & PIXELS
Our website uses cookies to enhance user experience, analyze traffic, and support social media features. Cookies do not access your computer’s stored information or Personal Data.
You may disable cookies via your browser, but this may impact site functionality.
We may use cookies and pixels for targeted advertising through platforms like Google Ads or Facebook Ads.
SHARING YOUR INFORMATION
We do not sell or trade Personal Data.
We may share your information with third-party providers only when necessary for:
-
Legal compliance
-
Delivering purchased goods/services
-
Processing payments
-
Protecting our rights, trademarks, or intellectual property
These third parties must comply with our privacy standards and are prohibited from using your data for any other purpose.
DISCLOSURE OF INFORMATION
We may disclose Personal Data when required by law (e.g., court orders, warrants, law-enforcement requests).
If our company undergoes a change of control (e.g., sale, merger or asset transfer), your Personal Data may be transferred under confidentiality agreements.
LINKS TO THIRD-PARTY WEBSITES
Our website may contain links to external sites. We are not responsible for their privacy practices. We encourage users to review the privacy policies of any external websites they visit.
CHANGES TO THIS POLICY
We may modify this privacy policy at any time. Updates take effect immediately when posted on our website. Please check periodically for changes.
EU & UK GDPR COMPLIANCE
If you are an EU or UK resident, you have specific rights under the GDPR regarding your Personal Data.
Legal Basis for Processing
We process your data based on:
-
Contract necessity to provide products/services
-
Your explicit consent (e.g., marketing communications)
-
Legitimate interests, such as analytics and service improvement
Your GDPR Rights
You have the right to:
-
Be informed
-
Access your data
-
Request corrections
-
Restrict processing
-
Object to processing
-
Request deletion (“Right to be forgotten”)
-
Data portability
-
Avoid automated decision-making
To exercise these rights, please contact us.
WITHDRAWING CONSENT
You may withdraw your consent at any time. If consent is withdrawn, we may be unable to provide certain services. In some circumstances, we may still process your data if required by law or for legitimate security reasons.
OUR COMMITMENT
All Personal Data is treated confidentially and handled securely. We maintain appropriate security, technical, and organisational measures to prevent unauthorized access, loss, or misuse of your data.
By providing your Personal Data, you acknowledge that it may be transferred to third parties outside the EU or UK who also comply with GDPR standards.
CONTACT US
If you have questions about this Privacy Policy or how ProInfo handles your Personal Data, please contact us at:
PROMETHEUS INFORMATION (ProInfo)
Website: proinfo.ai
We aim to respond within 48 hours.